Sales Support Specialist (Salesforce)

Location: San Jose, Costa Rica; work from anywhere is available onsite, hybrid, or fully remote.

Company

hirify.global is a global travel technology company serving millions of travelers.

What you will do

• Support commercial teams with customer accounts, contracts, renewals, billing, reporting, and operational requests.
• Manage and resolve Salesforce cases from intake through completion, including complex issues involving invoices, subscriptions, contracts, and data quality.
• Maintain accurate commercial data and create reports, dashboards, audits, and analyses for business decisions.
• Coordinate with Finance, Legal, Contract Support, Data Integrity, and other teams to remove operational blockers.
• Develop SOPs, process documentation, and training materials while identifying improvements in efficiency, scalability, automation, and service quality.

Requirements

• Bachelor’s degree preferred in Business, Hospitality, Finance, Operations, Data Analytics, or a related field.
• 3+ years of experience supporting Program or Project Management, Sales Operations, Commercial Operations, Customer Success, or related functions.
• Experience with CRM platforms, preferably Salesforce, and with business processes, reporting, and operational case management.
• Ability to manage multiple priorities and work independently within established processes.
• Advanced English proficiency at C1 or higher.
• Strong analytical, problem-solving, research, communication, organizational, stakeholder management, and cross-functional collaboration skills.
• Ability to synthesize information from multiple sources, exercise sound judgment, and focus on continuous improvement, efficiency, quality, and customer outcomes.

Nice to have

• Salesforce reporting and analytics experience.
• Advanced Excel skills, including Pivot Tables, XLOOKUP, and data analysis.
• Experience creating reports, dashboards, SOPs, and process documentation.
• Familiarity with Power BI, automation tools, or AI-enabled solutions.
• Hospitality, travel technology, or SaaS industry experience.

Culture & Benefits

• Permanent, full-time position with onsite, hybrid, or fully remote work options.
• Competitive remuneration, individual and company annual bonuses, paid vacation and holidays, health insurance, and other benefits.
• Online learning hubs and professional development opportunities.
• Diverse, inclusive, caring, and supportive work environment with emphasis on learning, collaboration, and work-life balance.
• Role contributes to travel technology products used by millions of travelers worldwide.

Hiring process

• The application takes no longer than 10 minutes.
• Create a candidate profile, upload a Resume/CV, and apply through official hirify.global channels.