Senior Collections Strategy Manager (Credit Card)

Location: Remote within the United States, with listed locations in Delaware, North Carolina, Florida, New Jersey, South Carolina, New York, and Maine

Salary: $120,000–$186,160 USD

Company

TD is a large financial institution and bank serving households and businesses in Canada, the United States, and other markets.

What you will do

• Develop and execute credit card collections strategies across early- to late-stage delinquency.
• Improve cure rates, roll rates, and overall portfolio performance.
• Partner with cross-functional teams to design, test, and optimize treatment strategies.
• Monitor strategy performance and recommend sustainable improvements to customer and business outcomes.
• Act as a primary regulatory interface for risk issues and requirements within a key business segment.
• Represent the business on corporate initiatives and provide direction in complex risk situations.

Requirements

• Bachelor’s degree required; a graduate degree or progressive work experience may be considered.
• 10+ years of experience required.
• Deep expertise in credit card collections and strong analytical and problem-solving skills.
• Experience with relational databases and ETL using languages such as SQL or SAS.
• Working knowledge of SAS Enterprise Miner, FICO Model Builder, or Angoss Knowledge Seeker.
• Proficiency with MS Office and PC-based analytical and reporting software.
• Ability to adapt to changing requirements, manage multiple priorities, and maintain strong attention to detail.
• Proven ability to build productive business and peer relationships and communicate effectively in writing and verbally.
• Experience developing and presenting recommendations to senior management.

Nice to have

• Bachelor’s degree in STEM, such as Statistics, Mathematics, Engineering, Computer Science, or Economics.
• Experience with collections lifecycle strategy across multiple products or portfolios.
• Familiarity with digital outreach channels, including SMS, email, and AI-driven engagement.
• Exposure to TCPA, FDCPA, CFPB, and other regulatory frameworks affecting collections.

Culture & Benefits

• Full-time schedule of 40 hours per week with remote work from listed U.S. locations.
• Occasional domestic travel; international travel is not required.
• Health and well-being benefits, savings and retirement programs, paid vacation, flex and holiday time off, banking benefits, and discounts.
• Career development conversations, training, mentoring programs, and access to an online learning platform.
• Training and onboarding are provided.
• Equal opportunity employment and workplace accommodation support are available.

Hiring process

• Selected candidates will be contacted by email or phone to schedule an interview.
• Applicants requiring accommodation should email the hirify.global US Workplace Accommodations Program with their name, preferred contact method, and accommodation needed.