Senior Engineering Manager (Logistics)

Location: Singapore

Company

hirify.global is a global local delivery platform operating across food, grocery, retail, and logistics services, with foodpanda as part of the group.

What you will do

• Lead the HeroCare Agent engineering domain through engineering managers and set direction with the product counterpart.
• Improve platform reliability, technology practices, operational models, scalability, performance, and cost-effectiveness while driving AI methodology adoption.
• Define domain vision and translate tribe goals into an 18-month or longer roadmap.
• Establish KPIs and SLOs, track delivery metrics and budgets, and remove blockers and cross-domain dependencies.
• Grow and coach engineering managers, hire leaders, run performance reviews, and maintain engineering, incident-learning, and security practices.
• Improve last-mile delivery efficiency, affordability, and sustainability for riders, customers, and merchants.

Requirements

• 5+ years in leadership roles managing managers and senior technical leads on cross-functional initiatives, with demonstrated ability to scale impact through others.
• Hands-on experience delivering and operating global distributed production systems in self-service or eCommerce domains, including challenging designs and improving domain reliability.
• Experience turning ambiguous business problems and tribe goals into realistic multi-quarter roadmaps and aligning Product, Data Analytics, Platform, and Operations stakeholders.
• Experience developing engineers and managers, attracting talent, and running performance cycles at domain scale.
• Experience using delivery and technical KPIs, improving performance without micromanagement, tracking budgets, and defining security approaches for production services.
• Experience applying agentic AI tooling to engineering workflows and customer-facing products.
• Fluent written and spoken English required.

Nice to have

• Experience building or operating customer care or agent-assist platforms.
• Familiarity with competing AI-powered customer service products.
• Experience leading teams across multiple locations and time zones.
• Experience working with global and local stakeholders on shared platforms.

Culture & Benefits

• Work within a global organization operating across around 65 countries and more than 400 cities.
• Compensation may include benefits, equity, and variable bonuses for predefined roles.
• The stated hiring range is subject to review if experience and scope align better with another role.
• Work with a diverse team representing more than 60 nationalities.

Hiring process

• Apply through the hirify.global careers application process.
• The role and level may be reviewed during the process based on experience and scope before the next stage.