Customer Experience Associate (Fintech)

Location: Chandler, United States. Initial onsite training followed by a hybrid schedule with 2–3 days onsite per week; ability to commute to the Chandler office is required.

Salary: $24/hour + equity.

Company

hirify.global provides a customizable fintech platform for companies to implement, administer, and track employee benefits and perks.

What you will do

• Provide customer support across chat, phone, and email, including multiple simultaneous live chats.
• Meet hourly productivity, service-level agreement, quality, and customer satisfaction expectations.
• Learn hirify.global products, internal systems, and operational workflows; research and resolve issues independently before escalating complex cases.
• Partner with Product, Operations, Engineering, and Customer Success to resolve issues and advocate for customers.
• Identify recurring customer trends and improve processes, internal documentation, and support resources.
• Use AI tools responsibly to improve research, communication, documentation, problem-solving, and productivity.

Requirements

• 2+ years of experience in a customer-facing support role, preferably in a high-volume environment.
• Hands-on experience supporting customers through phone, chat, and email, including concurrent live chat conversations.
• Strong verbal and written communication skills with exceptional attention to detail and confidence speaking with customers by phone.
• Ability to prioritize competing tasks, stay organized, self-serve with documentation and internal tools, and collaborate or escalate when needed.
• Experience in a performance-based role measured by output, productivity, service levels, and quality.
• Experience with modern customer support platforms such as Intercom, Zendesk, Salesforce, or similar.
• Proficiency with Google Workspace and Slack.
• Ability to work occasional early mornings, evenings, holidays, or weekends according to business needs.
• Ability to commute to the Chandler office for onsite training and then work hybrid 2–3 days per week.

Nice to have

• Experience in fintech, payments, HR technology, benefits administration, banking, or another regulated industry.
• Previous startup or high-growth company experience.
• Experience using or strong curiosity about AI tools such as ChatGPT, Claude, Gemini, or similar.
• Experience with operational improvement and process optimization.
• Familiarity with workforce management, staffing, scheduling, or service-level concepts.
• Bilingual or multilingual ability.
• Passion for continuous learning and building a high-performing Customer Experience organization.

Culture & Benefits

• Medical, dental, and vision coverage at 95%.
• $250 one-time work-from-home setup benefit, $500/year learning and development benefit, and $150/month cell phone and internet benefit.
• $100/month wellness benefit and $100/month co-working and commuter benefit.
• Flexible PTO and several team onsites each year.
• Inclusive, collaborative, high-performing Customer Experience environment.