Shared Services Team Leader (People Operations)

Location: Liverpool, England, United Kingdom; flexible hybrid working model.

Company

hirify.global operates the digital retailer Very, serving millions of customers.

What you will do

• Lead a team delivering seamless colleague experiences across the full colleague lifecycle, especially onboarding and offboarding.
• Use colleague feedback, data, and insight to improve experiences, remove friction, and identify meaningful service improvements.
• Ensure colleague processes are accurate, efficient, and compliant with employment legislation, regulatory requirements, governance, and risk controls.
• Build and deliver a roadmap for greater automation and self-service, simplifying processes and eliminating inefficiencies.
• Develop and inspire a high-performing team, set priorities, remove obstacles, and focus delivery on the highest-impact improvements.

Requirements

• Experience leading Colleague Experience, People Operations, HR Operations, or Shared Services teams.
• Strong knowledge of employment legislation, compliance, and operational governance.
• Experience using data, insight, and feedback to improve services and inform decisions.
• Experience introducing automation, self-service solutions, or process improvements.
• Excellent stakeholder management and communication skills.
• Strong planning and prioritisation capability in a complex, high-volume environment.
• Experience building, developing, and leading high-performing teams.
• A continuous improvement mindset, with curiosity, collaboration, problem-solving ability, and a willingness to challenge the status quo.

Culture & Benefits

• Flexible hybrid working model and an inclusive working environment.
• £1,000 flexible benefits allowance, 30 days of holiday plus bank holidays, and matched pension contributions up to 6%.
• LinkedIn Learning access and up to 25% discount on Very.co.uk.
• Employment is subject to credit, CIFAS, Right to Work, and, where specifically required, DBS checks.
• Reasonable adjustments are available throughout the recruitment process.

Hiring process

• Applications are managed directly by the talent acquisition team; candidates must disclose relevant information before required checks are undertaken.
• Two stages: a 30–45-minute informal video call, followed by a one-hour formal face-to-face interview including a task and values-based competency questions.