Client Support Specialist - Deposits (Commercial Banking)

Location: Chicago, IL — 120 S LaSalle St, Floor 11; work arrangement details, including the proportion of onsite and remote work, will be discussed during the interview.

Salary: $65,000–$80,000 annually, based on experience, qualifications, and location; incentive compensation may also apply.

Company

hirify.global is a relationship-oriented bank focused on modern client service and commercial banking.

What you will do

• Provide administrative support and high-quality customer service to commercial banking clients and prospects before, during, and after transactions.
• Handle incoming calls and emails, resolve client inquiries and complaints, and recommend solutions for client needs.
• Maintain customer information databases and prepare marketing materials, reports, and expense documentation.
• Develop, conduct, and complete customized business procedures and support departmental policies, standards, and programs.
• Identify process improvement opportunities and help address operational and resource challenges.
• Participate in group and special projects as assigned by management.

Requirements

• Minimum 5+ years in a client-focused role, including demonstrated experience in commercial banking.
• Preferred bachelor's degree.
• Required knowledge of Microsoft Word, Excel, Outlook, and PowerPoint.
• Excellent verbal and written communication skills.
• Strong analytical, critical-thinking, problem-solving, organizational, and time-management skills, including the ability to prioritize client requests.
• Ability to investigate complex problems, interpret detailed information, and communicate findings effectively.
• Leadership, coaching, teamwork, relationship-building, adaptability, and client-focused decision-making capabilities.
• Must be legally eligible to work at the specified location and, where applicable, hold a valid work or study permit.

Culture & Benefits

• Values-driven environment emphasizing trust, teamwork, accountability, inclusion, and authentic collaboration.
• Regular employment with a 40-hour work week.
• Medical, dental, vision, health savings account, life, disability, and other insurance plans.
• Paid time off, including sick leave, parental leave, vacation, holidays, and a paid Purpose Day for personal growth and development.
• Competitive salary, incentive pay, banking benefits, wellbeing support, recognition programs, and other perks.
• Accessible candidate experience and workplace accommodations are available.

Hiring process

• An attribute-based assessment and other skills tests may be required, including simulation, coding, or Microsoft Office tests.