Remote Reconciliation & Payments Specialist (AI-Enhanced)

Location: Manila, NCR, Philippines; remote position

Company

hirify.global is a fintech product company developing an AI-driven solution for managing credit card disputes, recovering lost revenue, and protecting eCommerce businesses from chargeback fraud.

What you will do

• Reconcile customer payments against invoices across SMB and Enterprise accounts.
• Match incoming payments to invoices and investigate unmatched, partial, or unexpected items to root cause.
• Track customer debts and follow up until unpaid or unreconciled items are fully resolved, including after month-end.
• Maintain clear working papers documenting how balances were reached.
• Cross-check large datasets across multiple systems and communicate with Billing, Finance, Operations, Customer Success, and customers through Slack, monday.com, email, and calls.
• Identify repetitive manual work and use Claude and other AI tools to improve reconciliation workflows over time.

Requirements

• At least 2 years of experience in reconciliation, collections, billing, or accounts receivable, ideally in fintech, SaaS, or eCommerce.
• Strong Excel skills, including pivot tables, VLOOKUP/XLOOKUP, SUMIFS, and large datasets.
• Ownership mindset, persistence with unresolved items through and beyond month-end, and strong attention to detail.
• Ability to work with broken, incomplete, or inconsistent data across multiple systems and verify discrepancies down to root cause.
• Responsiveness across Slack, monday.com, email, and occasional customer calls.
• Clear communication skills for explaining reconciliation and billing issues to non-finance stakeholders and customers.
• Curiosity about using AI tools to reduce manual work; prior automation experience is not required.
• Native or near-native English with clear, professional written and verbal communication.
• Comfort working with customers ranging from SMB to Enterprise accounts.

Nice to have

• Familiarity with chargebacks, payment disputes, or payment service provider data.

Culture & Benefits

• Full-time remote role within the Billing & Collections team, reporting to the Billing & Collections Manager.
• Fast-moving, collaborative environment with ownership from problem through resolution.
• Emphasis on responsiveness, transparency, measurable results, and strong customer relationships.