Product Owner (AI / Platform)

Location: Hybrid employment in Belarus and Moldova; remote B2B work available across Europe. Other listed locations include Minsk, Warsaw, Chișinău, Tbilisi, Belgrade, Bucharest, and Sofia. Work requires overlap in European time zones.

Company

hirify.global is a global communications company and NYSE-listed provider of prepaid communication, payment, voice-carrier, and unified cloud communications services, operating across more than 50 countries.

What you will do

• Own the product side of an internal infrastructure initiative, translating business and engineering needs into requirements, milestones, and delivery plans.
• Run sprint planning and prioritization, maintain scope and risk visibility, define Definitions of Done, and track delivery accountability.
• Identify opportunities for AI-powered features, define scope, and drive delivery from initial concept through launch.
• Define AI quality metrics, including evaluations and error-rate measurement for AI agents.
• Translate AI capabilities into customer-facing value propositions and define adoption, conversion, and retention metrics.
• Coordinate stakeholders, improve product-engineering workflows, and present product strategy and status to leadership.

Requirements

• 4+ years of product management or product ownership experience, including at least 2 years focused on AI or ML-powered products.
• Background in B2B SaaS, ideally in communications, contact centers, or enterprise software.
• Experience working with engineering on platform, infrastructure, or internal tooling products.
• Experience building a product or feature from scratch.
• Hands-on experience measuring AI quality through evaluations and AI-agent error-rate tracking.
• Technical fluency in APIs, LLMs, and system integrations; coding ability is not required.
• Ability to define scope, write clear requirements, and hold teams accountable for delivery.
• Experience working with distributed teams across multiple time zones.
• Fluent English and confidence presenting to leadership.
• Ability to work with overlap in European time zones.

Nice to have

• Spanish language skills, particularly for navigating the LATAM market.
• Experience with CCaaS or UCaaS platforms such as Five9, Talkdesk, Genesys, or similar.
• Experience optimizing agile ceremonies, cross-functional issue tracking, and workflow tooling.

Culture & Benefits

• Remote B2B work for Europe and hybrid employment for Belarus and Moldova.
• Stable long-term position with annual performance review and career growth opportunities.
• Hardware support and compensation for professional training, seminars, and conferences.
• Company-supported English classes and a referral program.
• Additional perks are available for employees of the Minsk and Chișinău offices.