Product Owner (AI / Platform)

Location: Minsk, Belarus; onsite or hybrid work at the employer's location. Work requires overlap with European time zones.

Company

IDT Technologies is part of IDT Corporation, a global communications and payment services company headquartered in Newark, New Jersey, with more than 1,800 employees across 20 countries.

What you will do

• Own the product side of an internal infrastructure initiative that powers communications products, translating business and engineering needs into requirements and milestones.
• Run sprint planning and prioritization, maintain visibility into scope, status, risks, blockers, and decisions, and establish Definitions of Done.
• Identify opportunities for AI-powered customer-facing features and drive them from discovery and scope definition through launch.
• Define AI quality metrics, including evaluations and error-rate measurement for AI agents.
• Translate AI capabilities into customer-facing value propositions and define success metrics focused on adoption, conversion, and retention.
• Coordinate stakeholders, improve product-engineering workflows, and present strategy and status updates to leadership.

Requirements

• 4+ years of experience in product management or product ownership, including at least 2 years focused on AI or ML-powered products.
• Background in B2B SaaS, ideally in communications, contact centers, or enterprise software.
• Experience working closely with engineering on platform, infrastructure, or internal tooling products.
• Experience building a product or feature from scratch.
• Hands-on experience measuring AI quality through evaluations and AI agent error-rate tracking.
• Strong technical fluency with APIs, LLMs, and system integrations; coding is not required.
• Ability to define scope, write clear requirements, and hold teams accountable for delivery.
• Experience working with distributed teams across multiple time zones.
• Fluent English and confidence presenting to leadership.
• Ability to work with overlap in European time zones.

Nice to have

• Spanish language skills, particularly for navigating the LATAM market.
• Experience with CCaaS or UCaaS platforms such as Five9, Talkdesk, Genesys, or similar.
• Experience optimizing agile ceremonies, cross-functional issue tracking, and workflow tooling.

Culture & Benefits

• Onsite or hybrid work in a modern central Minsk office with free parking.
• High-quality hardware and an environment focused on shipping effective products.
• Learning and growth opportunities, including compensation for professional training, seminars, and conferences.
• First-class English lessons.
• Collaboration with talented colleagues and support for developing ideas into business actions.