Client Support Engineer I - Trading Support (FIX/EMS/OMS)

Location: Manila, Philippines, One Le Grand Tower; onsite role with a 24*6 roster schedule.

Company

hirify.global provides financial data, analytics, workflow solutions, and open technology to investment professionals, financial institutions, and corporations worldwide.

What you will do

• Provide 80% reactive Level I and II technology support to hirify.global users by phone, email, and remote assistance.
• Resolve client issues involving installation, connectivity, crashes, slowness, security, and Office Integration.
• Provide 10% proactive technology support and monitor team mailboxes for client issues and bounced client emails.
• Monitor hosted infrastructure and perform routine system maintenance for Portware and hirify.global EMS.
• Support internal and client implementation projects while improving efficiency through teamwork, innovation, and automation.
• Notify account teams about bounced client emails and unresolved client issues as needed.

Requirements

• Networking, computer engineering, application troubleshooting, or a related course.
• Fluent English, with the ability to articulate problems to internal escalation points and explain solutions to complex issues.
• Strong analytical and problem-solving skills.
• Excellent time, task, planning, and organizational management; self-motivated and disciplined.
• Ability to read and interpret technical documentation and create documentation for fellow team members.
• Availability to work on a 24*6 roster schedule.

Nice to have

• Hands-on experience with FIX Protocol, EMS/OMS, and other financial software.
• Exposure to Java, Oracle DB, Windows, Linux, Solaris, shell scripting, batch scripting, PowerShell, VMware, Citrix, and networking technologies.

Culture & Benefits

• Work alongside a close-knit team and experienced leaders in financial technology.
• Opportunity to create solutions for real-world client problems and drive internal efficiencies.
• Direct working relationships with buy-side institutions and other influential financial organizations.
• Exposure to a broad range of trading, infrastructure, database, operating system, virtualization, and scripting technologies.