Head of Compliance Operations (Web3)

Location: Cyprus; remote setup

Company

The Open Platform develops Web3 infrastructure and consumer-facing products in Telegram, including wallets, developer resources, SDKs, APIs, marketplaces, and ecosystem applications.

What you will do

• Lead daily operations across AML Monitoring, KYC, Fraud Prevention, and P2P compliance.
• Own queue management, workload distribution, capacity planning, staffing, operational metrics, and case quality.
• Develop team leads, strengthen accountability, and improve team structure, workflows, and operational efficiency.
• Partner with Product, Compliance QA, and automation teams to define risk-based review procedures, decision rules, and escalation criteria.
• Drive AI and automation adoption, including review of automated outcomes, error and exception analysis, and updates to procedures and responsibilities.
• Work with compliance leadership and customer-facing teams to balance risk controls, effective reviews, and clear customer outcomes.

Requirements

• More than 6 years of experience leading compliance operations or customer-facing operations in fintech, a neobank, payment provider, or bank, with practical exposure to compliance, AML, fraud prevention, or customer review processes.
• Strong operational management skills covering queue management, capacity planning, staffing, performance management, and quality control.
• Experience improving operational efficiency while maintaining or improving quality and customer experience.
• Experience managing teams through team leads and developing frontline managers.
• Ability to translate compliance requirements into procedures, decision rules, and actionable guidance with compliance specialists.
• Ability to use operational data to identify bottlenecks, prioritize improvements, and measure results.
• Customer-focused, flexible, and able to balance risk controls with business and customer needs.
• Strong communication and stakeholder management skills, including the ability to build trust, align perspectives, and drive change.
• Experience leading teams through change while maintaining sound judgment under pressure.
• Practical interest in AI and automation, with willingness to experiment, evaluate results, and adapt processes.
• Advanced English proficiency in written and spoken communication is required; Russian skills are an advantage.

Nice to have

• Experience in crypto or digital assets.

Culture & Benefits

• Remote work with access to hubs in Dubai, Yerevan, London, and Belgrade.
• Non-bureaucratic, results-focused management and regular performance reviews.
• Medical expense compensation and necessary work equipment.
• Access to advanced AI models through mira.tg.
• 20 working days of paid annual vacation, 11 additional days off, and 14 days of paid sick leave.