Travelling Customer Success Specialist (Mechanical)

Location: Vancouver, BC, Canada; primarily airport-based with 50–80% travel within Canada and internationally. Flexible hours may include evenings, nights, weekends, and holidays.

Salary: $60,000–$120,000 depending on experience.

Company

hirify.global develops autonomous mobility technology, including the Cruz™ all-electric, AI-enabled mobility pod, to help travellers move through airports and other complex spaces.

What you will do

• Welcome passengers, explain mobility pods, support boarding and rides, and provide personalized assistance.
• Coordinate airport operations, including daily setup, charging, safety checks, route inspections, cleaning, and service readiness.
• Act as the on-site contact for airport customers, teams, and service partners; communicate updates and resolve issues.
• Troubleshoot and maintain mechanical and electrical systems, including motors, sensors, and wiring, and perform repairs and preventive maintenance.
• Support airport pilots and deployments through equipment preparation, site setup, customer orientation, handovers, and operational testing.
• Design and improve mechanical components and assemblies from CAD concepts through prototyping, fabrication, installation, and testing; support production, integration, quality assurance, and product improvements.

Requirements

• Outgoing, personable, and energetic; able to make travellers of different ages, backgrounds, and abilities feel welcome.
• Strong 3D CAD skills and experience designing complex, aesthetically appealing assemblies; SolidWorks is preferred.
• Hands-on experience assembling, inspecting, troubleshooting, and repairing electromechanical products, with a systematic approach to mechanical and electrical faults.
• Sound judgment, calmness under pressure, attention to detail, dependable follow-through, and clear written and spoken communication.
• Ability to explain technical issues to customers, provide precise information to engineers, organize work independently, and know when to request help.
• Confidence using computers and diagnostic tools, following technical procedures, and learning unfamiliar hardware and software.
• Willingness and ability to travel substantially within Canada and internationally and work flexible operational hours.
• Authorization to work in Canada and ability to meet travel and work-authorization requirements for international assignments, including the United States.

Nice to have

• Design-for-manufacturing experience; machining or fabrication with mills, lathes, welding equipment, or sheet-metal tools.
• Experience configuring and testing motor and sensor systems in mobile robots, vehicles, or automated equipment.
• Field service, customer support, hospitality, airport operations, or technology deployment experience.
• Fluency in additional major languages.
• Basic C, C++, or Python programming; familiarity with robotics and ROS.
• Experience maintaining cars, motorcycles, bicycles, or other electromechanical devices, including personal projects.
• Experience safely moving and handling heavy equipment.

Culture & Benefits

• Values diversity, learning, continuous improvement, long-term impact, and collective grit.
• Stock options and medical benefits.
• Work directly with founders in a high-growth company with opportunities for growth and role evolution.
• Central Vancouver office location, gym access, secured bike storage, and healthy office snacks.
• Travel opportunities to major cities around the world.