Senior Specialist, Membership Journey & Channel Excellence

Location: Copenhagen Hub - Løvstræde, Denmark; Billund is also listed as an alternative location. Hybrid work allows working from home up to two days per week.

Company

hirify.global develops consumer-facing hirify.global Insiders membership experiences across branded and non-branded channels.

What you will do

• Develop and maintain end-to-end hirify.global Insiders journey maps across prioritised membership journeys.
• Translate member needs, insights, personas, segments, and strategic direction into journey designs, requirements, and recommendations.
• Apply membership lifecycle phases across acquisition, onboarding, and retention.
• Analyse channel and touchpoint roles and performance across member journeys and recommend how they should work together.
• Collaborate with CRM lifecycle and personalisation, channel, digital product, and other cross-functional partners.
• Create journey documentation, insights, and recommendations to support alignment and decision-making.

Requirements

• Experience with consumer or customer journeys, omnichannel experiences, membership, loyalty, or related consumer experience areas, ideally in a complex consumer-facing organisation.
• Hands-on experience developing and mapping end-to-end consumer or customer journeys, including identifying needs, pain points, and improvement opportunities.
• Understanding of how digital and physical channels and touchpoints work together across a consumer journey.
• Experience using consumer insights, feedback, satisfaction data, personas, and/or segmentation to inform experience and journey design.
• Strong analytical and structured problem-solving skills, with the ability to translate complex inputs into clear recommendations and practical actions.
• Strong collaboration and communication skills across marketing, CRM, product, technology, and other functions.
• Proactive and solution-oriented, comfortable owning work independently while contributing effectively within cross-functional teams.

Culture & Benefits

• Close teamwork with clear individual ownership within Membership Growth & Development and Membership & Personalisation.
• Hybrid Best of Both model with up to two work-from-home days per week, subject to role and team principles.
• Enhanced paid family care leave, life and disability insurance, wellbeing resources, and community opportunities.
• Colleague discount from the first day and an eligibility-based bonus scheme.
• Inclusive culture focused on safety, belonging, creativity, children’s rights, and equal employment opportunity.
• Roles with high engagement with children require Child Safeguarding Background Screening as a condition of the offer.

Hiring process

• Applications are reviewed on an ongoing basis, and the position may be amended or withdrawn before any advertised closing date.