Manager, Tech Infrastructure (Messaging & Collaboration Operations) (Microsoft 365)

Location: Saint Petersburg, Florida, United States; hybrid work with at least three days per week in a hirify.global office, including Monday or Friday.

Company

hirify.global is a financial services firm focused on client-first service, integrity, independence, and long-term value.

What you will do

• Lead, develop, and mentor the Messaging & Collaboration Operations team.
• Oversee administration, support, availability, performance, and security for Microsoft Exchange, Microsoft 365, Teams, SharePoint Online, OneDrive, Planner, OneNote, and Proofpoint.
• Drive service delivery standards, operational governance, continuous improvement, automation, and workflow efficiency.
• Lead incident and problem management, root cause analysis, remediation, and escalation handling for high-priority issues.
• Partner with Infrastructure, Information Security, Engineering, business stakeholders, vendors, and third-party providers on upgrades and strategic initiatives.
• Use ServiceNow reporting, operational metrics, and leadership presentations to measure performance, identify risks, and improve services.

Requirements

• 7+ years of experience supporting enterprise messaging, collaboration, or infrastructure technologies, including 3+ years leading technical operations, infrastructure, or support teams.
• Strong experience administering Microsoft Exchange and Microsoft 365.
• Hands-on knowledge of Microsoft Teams, SharePoint Online, OneDrive, Planner, and OneNote.
• Experience managing or supporting Proofpoint email security solutions.
• Experience with ServiceNow or comparable ITSM platforms for service delivery and operational reporting.
• Strong understanding of incident, problem, and change management.
• Experience using operational metrics, analytics, and reporting to improve services, plus demonstrated success implementing automation and workflow improvements.
• Strong leadership, communication, stakeholder management, and problem-solving skills.
• Ability to balance strategic planning with day-to-day operational execution in a fast-paced environment.
• Required: completed high school education.

Nice to have

• Experience supporting large-scale Microsoft 365 environments in an enterprise organization.
• PowerShell scripting and automation experience.
• ITIL certification or familiarity with IT service management best practices.
• Technology operations experience in a regulated industry, preferably financial services.
• Experience leading modernization, transformation, or cloud adoption initiatives for messaging and collaboration technologies.

Culture & Benefits

• Hybrid workstyle with required office attendance at least three days per week.
• Less than 25% travel.
• Benefits may include medical, dental, vision, life, critical illness, accident, disability, retirement savings, paid time off, holidays, sick leave, and parental leave.
• Guiding behaviors include developing, collaborating, deciding, delivering, and improving within a people-first and inclusive culture.

Hiring process

• No specific hiring stages or application instructions are provided.