Customer Success Director (Fintech)

Location: Dublin, Ireland

Salary: $200K–$275K per year, plus equity.

Company

hirify.global provides an AI coworker that automates order-to-cash workflows for enterprises, including order management, credit, collections, payments, cash application, disputes, and deductions.

What you will do

• Own onboarding through steady-state management for an assigned portfolio of B2B SaaS accounts.
• Drive product adoption against customer business outcomes, including DSO reduction, cash application accuracy, and dispute cycle time.
• Run executive QBRs covering delivered outcomes, ROI, and expansion opportunities.
• Own renewal forecasting and GRR for the account book; identify churn risks and maintain remediation plans.
• Identify and pursue upsell and cross-sell opportunities in partnership with Sales.
• Escalate technical and implementation issues to FDE or Support while remaining accountable for customer-side resolution and accurate Vitally account health data.

Requirements

• 4+ years of experience in Customer Success or Account Management at a B2B SaaS company.
• Experience in fintech or finance-workflow software is preferred.
• Track record of owning renewal and expansion numbers, not only customer satisfaction scores.
• Comfort working with ambiguity in a growth-stage company building its Customer Success processes as it scales.
• Excellent written and verbal communication skills, with confidence running executive-level QBRs.

Nice to have

• Financial or accounts receivable domain fluency.

Culture & Benefits

• Growth-stage environment focused on scaling Customer Success processes.
• Salary and equity package.
• Flexible PTO and parental leave.
• U.S.-based full-time employees receive medical, dental, and vision insurance, plus a 401(k) with company match.