Operations Manager (NYC)

Location: New York City, with regular travel between stores in the market; Brooklyn, New York is also listed.

Salary: $90,000–$120,000 annual base salary

Company

hirify.global is a food and beverage brand focused on elevated products, customer experience, and hospitality across its stores.

What you will do

• Lead an area of 5+ stores and the General Managers responsible for them.
• Coach GMs to maintain hospitality standards, close performance gaps, and turn around struggling stores.
• Own area P&L, sales forecasting, labor targets, staffing plans, transfers, and inventory guardrails.
• Develop GMs through training, one-to-ones, feedback, hiring, promotions, and succession planning.
• Manage store KPIs, build weekly and quarterly plans, and drive continuous improvement.
• Launch new stores and roll out initiatives such as menu launches and technology tools.

Requirements

• 5+ years of leadership experience in hospitality, retail, or another fast-growing consumer business.
• Experience leading multiple locations, specifically 3–10 stores, and developing the managers who run them.
• Strong commitment to hospitality and exceptional customer and employee experiences.
• Strong operational and financial judgment, including reading P&L and KPI dashboards.
• Experience hiring, coaching, developing managers, making decisions, and leading through change.
• Ability to plan a quarter ahead and turn priorities into actionable plans for General Managers.
• Excellent written communication and confident verbal communication for meetings and workshops.
• Availability to work full time for 50 hours per week, with 5 days of availability and 2 peak days, usually Friday, Saturday, or Sunday.
• Ability to travel regularly between stores within the market.

Culture & Benefits

• Fast-moving, high-energy, collaborative, and fun area culture.
• 15 days of paid annual leave, plus company-observed holidays and sick time.
• Three health plan options, with full coverage available for two employee-only tiers.
• Commuter benefits, parental leave, and bereavement leave.
• Free coffee, matcha, and other products through the Regulars program, plus team outings and company swag.