Senior Manager Implementation (Retirement Services)

Location: Onsite in City of Taguig, Metro Manila, Philippines; must be available to work overnight hours.

Company

hirify.global provides financial and retirement services focused on helping customers achieve financial freedom.

What you will do

• Oversee a team of 6–15 Implementation Consultants responsible for installing new retirement plan sales.
• Lead staffing, training, mentoring, quality standards, reporting, performance reviews, disciplinary actions, and compensation or promotion recommendations.
• Maintain quality assurance, survey results, gain-loss standards, conversion deadlines, balanced workloads, and forecasting strategies.
• Lead change management for new products, process changes, regulatory requirements, and service model enhancements.
• Consult with sales, relationship management, plan sponsors, financial advisers, third-party administrators, prior providers, and internal teams on implementation issues and resolutions.
• Lead process-improvement projects, support finals presentations, site visits, and RPF responses, and maintain shared accountability for service standards and partnership health.

Requirements

• Bachelor’s degree or related work experience.
• At least 7 years of related work experience, including 2–3 years of management experience.
• In-depth knowledge of the retirement industry, recordkeeping systems, and plan documents or provisions.
• In-depth IRS/DOL reporting and regulatory compliance knowledge.
• Fluent English required.
• Availability for overnight hours required.
• FINRA fingerprinting required.

Nice to have

• Knowledge of a specialized business area.
• Demonstrated leadership skills.
• Excellent written and verbal communication skills.
• Analytical and problem-solving skills.

Culture & Benefits

• Flexible work environment and fluid career paths.
• Internal mobility is encouraged and supported.
• Focus on purpose, well-being, work-life balance, inclusion, and community volunteering.
• Regular employment with an onsite workplace arrangement.