Technical Implementation Analyst (Mandarin Speaking)

Location: Pasay, Manila, Philippines; hybrid arrangement with at least 3 days in the office. Off-scheduled work, including late evenings, weekends, and public holidays, is required for client and company configuration changes and post-production validation.

Company

hirify.global provides payment technology connecting consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.

What you will do

• Manage and execute client implementation projects for hirify.global products, solutions, infrastructure, and new client onboarding across the Asia Pacific region.
• Analyze card program setup and endpoint requirements, facilitate connectivity, and formulate implementation solutions.
• Gather and document requirements while advising clients on hirify.global regulations, fees, features, and functionality.
• Coordinate hirify.global resources, clients, processors, and internal stakeholders; manage timelines, risks, issues, status reporting, and project commitments.
• Use APIs and infrastructure-design expertise to support integrations, troubleshoot technical issues, review logs, identify root causes, and recommend resolutions.
• Represent client system and operational requirements internally and escalate projects requiring additional resources or decisions.

Requirements

• Bachelor’s degree or equivalent qualification.
• At least 5 years of experience in customer support within financial services, payment cards, software, or information services.
• At least 5 years of experience in project management or business analysis.
• Understanding of digital payments and web-based technology, including HTML, web-based service APIs, JSON, XML, systems integration, and payment flows.
• Ability to troubleshoot technical and integration issues, review logs, identify root causes, and provide recommended resolutions.
• Strong project management, analytical, and critical-thinking skills, with the ability to manage competing priorities.
• Strong verbal, written, presentation, and interpersonal communication skills.
• Ability to explain complex technical terms and processes in business language.

Nice to have

• Self-starter who can achieve results, prioritize, and multitask effectively under deadlines.
• Willingness to take on new challenges, explore innovative ideas, and adapt to changing priorities.
• Collaborative approach, including knowledge sharing and openness to innovative ideas and changes to standard operational procedures.
• Mandarin proficiency.

Culture & Benefits

• Work in a high-performing, supportive, and inclusive team culture.
• Collaborate with hirify.global clients, processors, and internal stakeholders across the Asia Pacific region.
• Work independently, with manager guidance in the most complex situations.
• Support client and company configuration changes outside scheduled working hours when required, including late evenings, weekends, and public holidays.