Customer Support Intern (SaaS)

Location: Remote, Athens

Company

hirify.global provides SaaS platforms and intelligence for commodities, energy, maritime, and global trade markets.

What you will do

• Assist with customer inquiries through available support channels and provide clear, accurate, timely responses.
• Investigate customer issues, troubleshoot basic technical and product-related problems, and escalate complex cases when needed.
• Build knowledge of hirify.global products, features, services, and support processes.
• Maintain detailed records of customer interactions and issue resolution while supporting administrative and operational activities.
• Identify recurring issues, communicate trends to the wider team, and collaborate with Product, Engineering, Sales, and Customer Success.
• Contribute to internal documentation, FAQs, and knowledge-base content.

Requirements

• Strong written and verbal communication skills.
• Customer-oriented mindset and genuine interest in helping others.
• Good problem-solving and analytical skills.
• Comfort working with technology and learning new software applications.
• Strong attention to detail, accurate process-following, task prioritization, and time management.
• Positive, proactive, collaborative attitude and willingness to learn and receive feedback.
• Good command of English, both written and spoken.

Nice to have

• Recently completed degree in Business, Information Technology, Computer Science, Communications, or a related field.
• Previous experience in customer service, support, administration, or a technology-related environment.
• Familiarity with SaaS products, CRM systems, ticketing platforms, or other support tools.
• Basic understanding of APIs, technical troubleshooting, or software products.
• Interest in the technology or maritime industry.

Culture & Benefits

• Remote workplace arrangement in Athens.
• Collaboration with a global team of more than 850 experts from 69 countries.
• Values include decisive action, teamwork, accessibility, and supportive relationships with colleagues and clients.
• Inclusive and diverse work environment with equal-opportunity employment practices.