Senior Client Success Manager (AdTech)

Location: Remote, Tbilisi, Georgia

Company

Evido is an AdTech and marketing company providing scalable, data-driven marketing solutions across Meta, TikTok, Telegram, Google, and other platforms.

What you will do

• Manage long-term relationships with Enterprise clients and act as a trusted advisor.
• Lead client onboarding, explain product logic, answer early-stage questions, and conduct regular performance and commercial reviews.
• Resolve complex client issues and coordinate internal stakeholders and advertising platforms on escalations and partnership initiatives.
• Own Enterprise client operations, monitor workflows, identify bottlenecks, and improve documentation, playbooks, and processes.
• Analyze client performance, commercial metrics, and operational data; prepare reports, presentations, and recommendations.
• Share knowledge, support onboarding of new employees, lead internal initiatives, and grow toward a Team Lead role.

Requirements

• 5+ years of experience in digital marketing, AdTech, media agencies, or performance marketing.
• Strong understanding of the digital advertising ecosystem, including Meta, Google, TikTok, or similar platforms.
• Experience managing Enterprise or strategic clients and coordinating multiple stakeholders on complex projects.
• Strong analytical skills and confidence working with data in Excel or Google Sheets.
• Excellent English at C1/C2 level and Russian at C1/C2 level.
• Ability to balance commercial thinking with operational execution.
• Proactive, ownership-driven, organized, detail-oriented, and comfortable with stakeholder management and ambiguous problems.
• Passion for building processes and improving how teams work.

Nice to have

• Experience mentoring colleagues or leading projects without formal people management.
• Experience building or optimizing operational processes.
• Experience working with international clients.

Culture & Benefits

• Remote work with direct ownership of Enterprise client success.
• Opportunity to influence product development and shape internal processes.
• Culture focused on expertise, autonomy, kindness, and healthy communication.
• Fast decisions, minimal bureaucracy, and space for initiative.
• Growth in AdTech, cross-platform learning, and complex client cases.