Agent/Lead Agent - Air Export (Logistics)

Location: Ho Chi Minh City, Vietnam

Company

hirify.global is a Fortune 500 global logistics company headquartered in Seattle, with more than 20,000 employees and over 335 locations across six continents.

What you will do

• Assist the Department Head with business activities, customer service, data integrity, and growth objectives.
• Ensure smooth and timely air export shipment processing, SOP compliance, accurate system data entry, and customer satisfaction.
• Support supervisors and managers by allocating workloads, monitoring workboards and KPIs, and coordinating information for internal and external customers.
• Build customer relationships, conduct retention calls and customer reviews, and monitor invoicing and company reports.
• Mentor agents, maintain positive team communication, and allocate work during peak activity or staff absence.
• Promote productivity tools and support the implementation of system changes and enhancements.

Requirements

• University or college graduation, or an equivalent combination of education and experience.
• Experience and understanding of air shipment handling processes are advantageous.
• Strong organizational skills; proactive, well-organized, innovative, and self-motivated.
• Good computer skills, including Excel, Word, and PowerPoint.
• Fluent English.
• Ability to work in a team under high pressure and tight deadlines.
• Willingness to work extra hours when required.

Culture & Benefits

• Streamlined structures, fast decision-making, innovative workplaces, training centers, and strong team spirit.
• Organic employee growth, internal promotion opportunities, and a focus on long-term employee and customer retention.
• Base salary, 13th-month salary, and negotiable experience-based bonus.
• Annual leave, medical coverage, accident insurance, and social, health, and unemployment insurance.
• Mobile phone allowance, company car, Grab account, and training and personnel development programs.