Technical Support - KNX (m/f/d)

Location: Athens, Greece; hybrid work model

Company

hirify.global is part of an international, growing group focused on electrical products, KNX solutions, and building automation technologies.

What you will do

• Provide high-level technical support and troubleshooting for Hager KNX products and systems by phone, email, and on site when needed.
• Diagnose and resolve issues using ETS and Hager KNX Easytool, and support installers and system integrators during commissioning and implementation.
• Prepare KNX technical offers and bills of materials from project drawings and specifications in coordination with Product Management and Sales.
• Maintain technical guides, known-issue documentation, workarounds, and knowledge-base content.
• Support the wider technical support team, KNX trainings, workshops, and product presentations.
• Share field feedback with Product Management and the Hager Group to improve products and solutions.

Requirements

• Bachelor’s Degree in Electrical Engineering or a related technical discipline.
• KNX Partner Certification.
• Proven hands-on experience with KNX systems, including commissioning and troubleshooting KNX installations.
• Strong technical background in electrical installations and building automation systems, with good knowledge of electrical installation products.
• Excellent analytical and problem-solving abilities, clear communication, service orientation, responsibility, reliability, and the ability to build trust with customers and partners.
• Fluent Greek and English at Upper-Intermediate level (B2) or above.

Nice to have

• Experience preparing technical offers or bills of materials.
• Basic knowledge of BACnet, DALI, Modbus, IP networks, IoT platforms, and HVAC.

Culture & Benefits

• Permanent contract based in Athens with a hybrid work model.
• Personalised onboarding and structured training on Hager products and KNX solutions.
• Continuous learning through Hager University / Hi University and internal career opportunities.
• Competitive salary, performance bonus, mobile phone, and medical insurance.
• Friendly, supportive, and collaborative environment within an international, growing group.

Hiring process

• Initial introductory phone conversation with a Recruiter after CV review.
• Interview with the Pre/Post-Sales Support Team Leader, Product Manager Building Automation/KNX, and Recruiter, including a short technical KNX assessment.
• Submit a resume in English.