People Operations Specialist (Mandarin & English)

Location: Singapore, with a minimum of 3 days per week in person at Bugis Junction Towers or other workplaces; candidates must live within commuting distance and have the right to work in Singapore.

Salary: Commensurate with experience, plus incentive bonus.

Company

Informa is an academic publishing, business intelligence, knowledge, and events business; Taylor & Francis produces peer-reviewed books and journals.

What you will do

• Provide customer service and manage employee queries across workplace needs.
• Support employee milestones from onboarding through career transitions.
• Work with modern systems to streamline processes and improve employee experiences.
• Collaborate with teams to solve complex challenges and implement improvements.
• Contribute to projects that improve support for employees across the APAC region.

Requirements

• Passion for customer service and a genuine desire to help others.
• Meticulous attention to detail, speed, efficiency, and the ability to maintain quality while working at pace.
• Strong IT skills, adaptability, initiative, and a results-oriented approach.
• Excellent warm, professional, and clear communication skills.
• Fluency in spoken and written English and Mandarin is essential.
• Eagerness to learn, grow, and take on new challenges; no prior HR experience is required.
• Must be based in Singapore, have the right to work in Singapore, and be able to attend in person at least 3 days per week.

Culture & Benefits

• 12-month fixed-term contract with full training and career development opportunities.
• Supportive team environment, modern systems, and a focus on meaningful employee impact.
• Balanced working model with flexibility to work from home or remotely when not working in person.
• 20 days of annual leave prorated for the first year, a birthday day off, and 3 additional discretionary holiday-season days.
• 4 paid volunteering days, healthcare insurance, employee assistance support, health screening, optical and dental care.
• Share Match plan matching each purchased share with two free shares; relocation support is not provided.

Hiring process

• Apply by 16 November 2026.
• Contact recruitment@tandf.co.uk to request reasonable adjustments or an alternative application format.