Forward Deployed Engineer, Mid-Market (AI)

Location: London, United Kingdom; hybrid with 3 days per week in the London office and 2 days remote

Company

hirify.global deploys voice and multichannel AI agents for banks and other organizations to improve debt collection and recovery while maintaining personalized communication.

What you will do

• Run multiple mid-market customer implementations from kickoff to live agent within approximately four weeks.
• Configure and adapt agents to customer policies, products, tone, contact strategies, channel mixes, payment links, and human hand-offs.
• Set up standard customer data imports and exports, test agents through simulations and evaluations, and fix launch issues.
• Analyze production performance using SQL and dashboards, explain findings to customers, and improve agents and contact strategies.
• Turn repeated implementation work into reusable templates, scripts, tooling, and standardized workflows for lenders, telcos, utilities, healthcare providers, and servicers.
• Document live customer handovers and share product gaps and feedback with Product and Engineering.

Requirements

• 1–3 years of experience in a technical role such as software engineering, solutions engineering, implementation, technical support, or technical consulting; strong graduates are also welcome.
• Programming experience with Python and/or TypeScript, plus SQL, APIs, and data files.
• Ability to manage several projects simultaneously and keep implementations on schedule.
• Preference for structured, repeatable work and automating recurring tasks.
• Clear communication with customers and teammates.
• Fluent English required.

Nice to have

• Hands-on experience with LLMs, including prompting, evaluations, or building small agents.
• Experience with collections, lending, telco, utilities, or other customer operations.
• Computer Science, Engineering, or Math degree, or equivalent experience.
• Spanish, Portuguese, French, Arabic, German, or Italian.

Culture & Benefits

• Hybrid and flexible work arrangement with 3 office days and 2 remote days by default.
• Competitive salary based on skills, experience, and impact.
• Stock options and the opportunity to contribute during the company’s startup journey.
• Continuous learning through training, knowledge-sharing, and exposure to other startups.
• Commitment to a diverse, inclusive, and equitable workplace.

Hiring process

• First interview focused on background, motivation, and expectations.
• Second interview with the Hiring Manager and potentially another team member, including technical discussion and real scenarios.
• Practical tech assessment or business case, followed by a conversation with the founders.