Forward Deployed Engineer, Enterprise (AI)

Location: São Paulo, Brazil; hybrid with 3 days per week in the São Paulo office and 2 days remote

Company

hirify.global builds voice and multichannel AI agents for banks and lenders, starting with debt collection.

What you will do

• Own end-to-end delivery of enterprise AI agent deployments from POC scoping through implementation, evaluation, and production launch.
• Define operating procedures, guardrails, escalations, prompts, and agent logic for identification, negotiation, and payment conversations across voice, SMS, RCS, and WhatsApp.
• Configure debtor contact strategies, including call windows, retry and frequency rules, channel mix, payment links, and human-agent handoffs.
• Build evaluation and simulation harnesses, regression tests, and integrations with core banking, collections, data, and telephony systems.
• Diagnose failures using transcripts, traces, and logs; analyze production funnels with SQL and dashboards; and improve agent performance and contact strategy.
• Partner with customer stakeholders, Account Executives, Deployment Strategists, Product, and Engineering while creating reusable templates and playbooks.

Requirements

• 5+ years of experience in a technical customer-facing role, including forward-deployed, solutions, implementation, technical consulting, or technical product management.
• Ability to write code and SQL, work with APIs, and build end-to-end integrations.
• Hands-on experience building with LLMs, including prompting, evaluations, guardrails, harnesses, and tool use.
• Experience delivering production systems for enterprise customers with structured testing and iteration.
• Ability to explain technical decisions to senior stakeholders and convert requirements into delivery plans.
• Comfort working in fast-moving, ambiguous environments and shaping solutions while building them.
• Native-level Portuguese and fluent English required.

Nice to have

• Experience in banking, lending, collections, or regulated customer communications.
• Voice AI or telephony experience.
• Computer Science, Engineering, or Math degree, or equivalent experience.

Culture & Benefits

• Hybrid and flexible work setup with 3 office days and 2 remote days per week in São Paulo.
• Competitive salary based on skills, experience, and impact.
• Stock options.
• Learning through training, knowledge-sharing, and exposure to other startups.
• Startup environment focused on building the product from the ground up, with a diverse, inclusive, and equitable workplace.

Hiring process

• First interview with a future teammate, followed by a technical deep dive with the Hiring Manager and potentially another team member.
• Practical technical assessment or business case.
• Final call with the founders.