Customer Service Manager (Apparel)

Location: Hybrid, Kağıthane/Istanbul, Turkey

Company

hirify.global is a global materials science and digital identification solutions company operating in more than 50 countries, with an Istanbul site supporting its Apparel Solutions division.

What you will do

• Investigate and resolve complex customer complaints and service disruptions, implementing lasting corrective actions.
• Oversee end-to-end order processing, shipment expediting, pricing and inventory updates, and supply chain bottleneck resolution.
• Manage departmental scheduling, workload coverage, task tracking, budgets, and project timelines.
• Partner with Sales to meet revenue targets and align operational priorities with business goals.
• Implement, interpret, and audit service policies to maintain quality control and procedural compliance.
• Supervise, train, mentor, evaluate, and retain staff while supporting talent and skill development.

Requirements

• At least 5 years of customer service or operations management experience in a fast-paced environment.
• Proven experience in team building, staff retention, talent development, and conflict resolution.
• Expertise in high-volume workflow management.
• Excellent written and verbal communication skills in Turkish and English.

Nice to have

• Strong background and leadership experience in the B2B apparel industry.
• Hands-on experience or functional product knowledge in Workwear or Team Sports equipment/apparel.

Culture & Benefits

• Hybrid work options are available for most roles.
• Health insurance, social, food, Bairam, transportation, and heating allowances, plus a meal ticket.
• At least 16 days of annual leave, increasing with seniority, plus paid leave for life events.
• Individual development plans, language courses, and internal training.
• Opportunities to participate in volunteer activities supporting nonprofit organizations.

Hiring process

• Upload a CV in PDF or Word format.
• Submit the resume in the same language as the job posting.