Customer Support Agent - Onsite (AI)

Location: Onsite in New Braunfels, Texas, United States; applications are accepted across the United States except Illinois. Full-time schedule is Monday–Friday, 9:00 AM–6:00 PM U.S. Central Time.

Salary: $20/hour.

Company

Provides customer experience services supporting users of AI and SaaS products.

What you will do

• Provide real-time non-voice support through live chats escalated from an AI chatbot or requested by customers.
• Manage and resolve web form and email tickets promptly and professionally.
• Guide users through platform features, AI teammate configuration, onboarding, and work-tool integrations.
• Assist with subscriptions, billing inquiries, and refunds according to standard procedures.
• Troubleshoot technical issues, document reproduction steps, and escalate bugs or outages to technical teams.
• Document interactions, improve FAQs and self-service knowledge bases, and use only authorized software tools to protect data.

Requirements

• Native-level written English with a clear, friendly, and professional writing style.
• Prior experience in SaaS or technology customer support.
• Active interest in AI tools.
• Ability to multitask efficiently across simultaneous chat sessions.
• Availability for the stated full-time onsite schedule in the United States; applications are not accepted from Illinois.

Culture & Benefits

• Full-time Monday–Friday schedule aligned with U.S. Central Time.
• Equal opportunity and affirmative action workplace committed to diversity and inclusion.
• Privacy and data security standards require use of authorized software tools.