Community Strategy Manager - Virginia (Healthcare)

Location: Remote, U.S.-based; candidates must live in Virginia. The role may require 30–50% travel.

Salary: $75,000–$85,000 per year.

Company

hirify.global provides software and a national network connecting community-based organizations, government agencies, and healthcare organizations to improve access to health and social services.

What you will do

• Support Customer Success Managers with escalation reviews and network engagement plans for new and priority customers.
• Coordinate with Sales, Implementation, Marketing, and Revenue Operations on onboarding, community processes, and customer engagement strategies.
• Drive retention, strengthen relationships with community-based organizations, and support adoption across assigned accounts.
• Maintain SOPs, playbooks, and triage processes; facilitate weekly escalation reviews and track follow-up actions.
• Track escalation campaigns, adoption, network health, partner engagement, and customer survey data in Salesforce.
• Develop community-facing materials and support community-focused marketing events.

Requirements

• 3+ years of experience in customer success, community engagement, implementation, account management, public health, human services, social services, or a related customer-facing role.
• Experience working with state or local government agencies, community-based organizations, nonprofits, healthcare organizations, or organizations serving vulnerable populations.
• Success building relationships across customers, community partners, government agencies, and cross-functional internal teams.
• Experience managing complex projects or programs across multiple organizations, competing priorities, and changing timelines.
• Strong analytical and operational skills, including using data to measure outcomes, identify opportunities, and improve processes.
• Experience documenting processes, developing playbooks or SOPs, or driving operational consistency across teams.
• Experience with CRM or case management platforms; Salesforce is preferred. Comfort learning new technology platforms is required.
• Ability to work in a fast-paced, evolving environment where processes, priorities, and customer needs continue to develop.
• Must live in Virginia and pass a background check covering criminal, employment, and education verification.

Culture & Benefits

• Remote work with company-provided equipment and approved work-from-home supplies.
• Medical, dental, vision, virtual mental health, acute medical, EAP, and wellness benefits.
• Flexible time off, volunteer and mental health days, and 14 paid company-wide holidays.
• Paid parental leave, including for adoptive parents, employee resource groups, and an inclusive workplace.
• HSAs, FSAs, commuter benefits, 401(k) with employer match and immediate vesting, life and disability coverage, accident insurance, and pet insurance.