Supervisor, Talent Acquisition Operations – Programs & Interviews

Location: Toronto, Canada; hybrid workstyle aligned to an hirify.global office with in-person attendance as required

Compensation Range: $84,500–$132,900, plus eligibility for a discretionary performance-based bonus.

Company

hirify.global provides professional services to middle-market clients globally.

What you will do

• Lead day-to-day workload distribution, prioritization, scheduling, capacity planning, onboarding, training, coaching, and performance support for the TA Operations team.
• Oversee centralized talent acquisition program support, interview scheduling support, transactions, ticket requests, and repeatable operational processes.
• Manage SLAs, escalations, operational risks, quality reviews, compliance, and issue resolution across assigned services.
• Drive process reviews, audits, documentation updates, system and tool implementation, testing, training, and continuous improvement initiatives.
• Partner with Talent leaders, Centers of Excellence, technology teams, recruitment vendors, and other stakeholders to deliver Talent Operations programs and services.
• Develop reporting, dashboards, metrics, and operational insights while maintaining data integrity and governance standards.

Requirements

• Bachelor’s degree or an equivalent combination of education and a minimum of 6 years of relevant experience.
• At least 4 years of experience in talent acquisition operations or related operational functions.
• Experience supporting campus programs.
• Experience providing direct or indirect work direction, coaching, mentoring, onboarding support, training, or team leadership.
• Experience managing operational processes, escalations, competing priorities, SLAs, quality reviews, or process improvement initiatives in a high-volume, fast-paced, service-oriented environment.
• Proficiency with Microsoft Office applications and experience using HR, talent, recruiting, learning, workflow, case management, reporting, compliance, or enterprise operational systems.

Nice to have

• Experience with interview scheduling, reporting, metrics, dashboards, service performance monitoring, quality audits, and operational governance.
• Experience supporting system changes, organizational readiness, stakeholder training, or service delivery enhancements.
• Experience in a global, shared services, matrixed, centralized operations, or multi-time-zone environment.
• Experience with Workday ATS, Yello CRM/interview scheduling, and/or Radancy programs/events technology.

Culture & Benefits

• Hybrid workstyle combining flexibility with in-person connection and alignment to an hirify.global office.
• Competitive benefits and compensation package.
• Inclusive, collaborative culture focused on accountability, service excellence, professional development, and continuous improvement.
• Reasonable accommodation is available for applicants with disabilities during the recruitment process.
• Equal opportunity employment with protection under applicable Canadian provincial employment legislation.