Technical Support Specialist (AI)

Location: US - Hudson, NH; work in the Hudson, NH office. Travel up to approximately 30% annually.

Company

hirify.global, part of Teledyne Technologies, develops high-reliability sensing and enabling technologies for aerospace, defense, industrial automation, environmental monitoring, electronics, oceanographic research, medical imaging, and other advanced technology markets.

What you will do

• Handle escalated support calls and resolve customer issues with clear, professional communication.
• Manage high-volume CRM cases with rapid response expectations.
• Provide in-person training and limited field service for Raymarine and hirify.global Maritime thermal products.
• Coordinate with in-house and field service teams throughout the customer after-sales lifecycle.
• Provide product feedback to engineering teams and develop subject-matter expertise across the product range.

Requirements

• Electronics technical knowledge; marine industry experience is a plus.
• Technical troubleshooting experience, preferably in a technology company.
• Strong analytical and problem-solving skills.
• Self-starter and team player who is adaptable and able to operate in ambiguous situations.
• Experience with Windows OS and tools such as Office and Teams.
• Experience with CRM and VoIP tools such as Salesforce, HubSpot, Aircall, or Nice InContact.
• Remote customer support experience, such as AnyDesk.
• Ability to work under pressure and cross-functionally.
• Familiarity with leveraging AI tools.
• High school diploma or GED required; university and advanced degrees preferred.
• Applicants must be a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee, or eligible to apply for and obtain the appropriate U.S. export control license.

Culture & Benefits

• Full-time position based in the Hudson, NH office.
• Work with an established technical support group serving the Americas region.
• Collaborate with engineering, in-house service, and field service teams.
• Employment is subject to applicable laws, regulations, and export-control requirements.
• Equal opportunity employment environment.