Engineering Analyst II, Customer Support Engineering (Manufacturing)

Location: Remote from the Atlanta, GA market, United States; travel required 50–75%

Salary: $59,750–$89,650 annually

Company

hirify.global develops products and services focused on quality, innovation, and sustainable living, with more than 30,000 associates worldwide.

What you will do

• Resolve customer quality issues by reviewing defective materials, investigating field claims, collecting evidence, and coordinating corrective actions.
• Provide technical and quality support to sales teams, distributors, contractors, consumers, and commercial accounts.
• Visit jobsites, answer product questions, identify risks, and deliver installation, handling, and storage training, especially for Vikrell products.
• Analyze field data, identify trends and root causes, support inspections and testing, and recommend remedial actions.
• Contribute to engineering drawings, specifications, process design, plant improvement projects, and product or manufacturing improvements.
• Manage project plans, schedules, dependencies, resources, milestones, risks, and stakeholder communication while mentoring lower-level analysts.

Requirements

• Bachelor’s degree in Engineering, Engineering Technology, or Computer Science required.
• Relevant experience supporting engineering, quality, manufacturing, customer service, or operational systems.
• Ability to travel 50–75% and work remotely from the Atlanta market.
• Working knowledge of engineering technology, design, build, testing, specifications, implementation, and technical operations support.
• Ability to collect and analyze data, prepare clear reports, translate user needs into business requirements, and apply policies and regulations.
• Ability to independently resolve operational problems and recognize when guidance or escalation is appropriate.
• Applicants must be authorized to work in the United States without requiring sponsorship now or in the future.

Nice to have

• English/Spanish bilingual capability.

Culture & Benefits

• Day-one access to applicable benefit programs and a competitive total rewards package.
• Career growth and development opportunities, ongoing learning, training, and coaching.
• Diverse and inclusive workplace with a culture of innovation.
• Equal opportunity and affirmative action employer with reasonable accommodation available during recruitment.