Employee Journey Expert (HR)

Location: Katowice (Zabrska 19), Poland; Warszawa (Pańska 97) is also listed as another location.

Salary: 13 000–17 000 PLN.

Company

hirify.global Poland delivers HR solutions and digital transformation initiatives across the international ING organisation.

What you will do

• Design, analyse, optimise, and continuously improve end-to-end employee journeys across the full employee lifecycle, systems, and touchpoints.
• Lead journey mapping, identify pain points, and contribute to improvement roadmaps.
• Gather stakeholder needs and translate them into as-is/to-be process designs, user stories, and backlog items.
• Collaborate with HR, IT, global stakeholders, and the Product Trinity of Product Manager, Lead Engineer, and Architect.
• Support product discovery, backlog prioritisation, delivery, product vision, and roadmap development.
• Use data, feedback, and metrics to monitor journey performance and support data-driven improvements and HR transformation.

Requirements

• Experience in HR processes, employee experience, or product-related roles.
• Strong understanding of employee journeys and the HR domain.
• Ability to gather requirements and translate them into actionable solutions.
• Experience working in Agile environments and cross-functional teams.
• Strong stakeholder management and communication skills.
• Ability to operate in a complex, international organisation.
• Proactive mindset with a strong focus on continuous improvement.
• Fluent English at business proficiency level.

Nice to have

• Workday experience.
• Experience with journey mapping, design thinking, or experience frameworks.
• Ability to influence and drive alignment.
• Affinity with data-driven decision-making and performance metrics.
• Experience in a digital product or platform-oriented environment.

Culture & Benefits

• High-impact role focused on employee experience across the organisation.
• Dynamic, international, and collaborative working environment.
• Opportunity to contribute to ING’s digital HR transformation.
• Opportunity to shape and improve global HR products and processes.
• Work aligned with the ING People Strategy and global standards.