Application Support Analyst - EMEA

Location: London, United Kingdom; based in the London, UK office. Tuesday–Saturday shift, 5:00 AM–2:00 PM, with minimal after-hours on-call participation in the customer support rotation.

Company

hirify.global provides data quality and compliance solutions, including FinScan®, which helps clients in over 60 countries identify potential money laundering and terrorist financing threats.

What you will do

• Analyze, investigate, and troubleshoot software functionality, system behavior, integrations, product features, and adoption issues.
• Provide tier I and II technical support and issue resolution to customers by email and phone.
• Create and develop SQL scripts and other custom software processes.
• Collaborate with other teams to identify and resolve issues faster and provide customer insights for bug fixes and new functionality.
• Perform simple product installations and contribute to knowledge-base documentation, self-service content, training modules, and videos.
• Provide insights to improve existing solutions and plan next-generation products.

Requirements

• Degree in Information Technology or Systems, Computer Science, mathematics, science, or a related STEM concentration, with a minimum 2:2 classification.
• Experience with SQL databases and the SQL programming language.
• Strong analytical, problem-solving, and creative-thinking skills.
• Excellent written and verbal communication skills in English at native or business level.
• Willingness to participate in a minimal after-hours customer support on-call rotation.

Nice to have

• Programming experience with at least one of C, C++, C#, .NET, Java, JavaScript, HTML, or XML.
• Knowledge of the fintech or financial services industry.
• Knowledge of SWIFT or other payment processing.
• Arabic, French, German, Spanish, Portuguese, or another business-level language.

Culture & Benefits

• Opportunities for professional growth into professional services, hosted consulting, pre-sales, engineering, product management, and other areas.
• Competitive salary and lots of time off.
• Private medical insurance.
• Diverse, multicultural workplace with colleagues in offices abroad.

Hiring process

• Applications are reviewed by people rather than automated resume-screening systems.