Senior Analyst, Customer and Loyalty Analytics

Location: Newport Beach, California, United States; based in the Newport Beach office four days per week, with work from home on Friday. Remote work is not available.

Base pay: $114,000.00–$160,500.00 per year, plus potential annual cash bonuses and equity awards.

Company

hirify.global Mexican Grill operates restaurants across the United States, Canada, the United Kingdom, France, and Germany, with a focus on responsibly sourced food, guest experience, digital innovation, and sustainable business practices.

What you will do

• Investigate customer trends, behavioral shifts, unmet needs, and opportunities to improve engagement, frequency, retention, and customer lifetime value.
• Translate ambiguous business questions into hypotheses, analytical approaches, and actionable recommendations.
• Analyze large-scale customer, transaction, loyalty, and digital behavioral data using SQL, Python, and statistical techniques.
• Quantify addressable customer populations, behavioral assumptions, incrementality, financial outcomes, and commercial tradeoffs.
• Develop executive-ready business cases, case studies, and presentations that connect customer insights to measurable growth.
• Partner with Marketing, Loyalty, Digital, Data Science, and other stakeholders to design experiments, measure impact, document learnings, and influence strategic decisions.

Requirements

• Bachelor’s degree in Statistics, Economics, Mathematics, Engineering, Computer Science, Business Analytics, or a related quantitative discipline preferred.
• 3–5 years of experience in customer analytics, growth analytics, marketing analytics, business strategy, or analytical consulting.
• Advanced SQL proficiency and experience with large-scale cloud data platforms, preferably Snowflake.
• Strong analytical and statistical skills, including hypothesis testing, experimental design, cohort analysis, and incremental-impact measurement.
• Working proficiency in Python or comparable analytical programming tools.
• Exceptional data storytelling and presentation skills, including the ability to create executive-ready business narratives.
• Strong business acumen, problem-structuring ability, and the ability to connect customer behavior with revenue, retention, profitability, and growth.
• Excellent communication and cross-functional collaboration skills, with the ability to challenge assumptions and influence stakeholders through evidence and clear reasoning.
• Experience with consumer transaction, CRM, loyalty, or digital behavioral data preferred.

Nice to have

• Familiarity with experimentation platforms, customer data platforms, or audience activation technologies.

Culture & Benefits

• Hybrid schedule with four office days and work from home on Friday.
• Medical, dental, and vision insurance.
• 401(k), sick leave, vacation time, and other benefits.
• Potential annual cash bonuses and equity awards based on performance and other factors.
• Equal opportunity workplace with a focus on diversity, equity, and inclusion.