Forward Deployed Engineering Manager (AI/Search)

Location: On-site in New York City, United States. Travel is required as needed for customer engagements.

Compensation: OTE $250K–$315K plus equity.

Company

hirify.global is building a search engine for the AI era, with a Search API used by agents, Fortune 500 companies, and AI labs.

What you will do

• Lead, hire, onboard, coach, and manage the US East Forward Deployed Engineer team in New York.
• Own customer outcomes from onboarding through production, adoption, consumption growth, retention, and expansion in partnership with Account Executives.
• Track retention, expansion revenue, time to production, consumption growth, churn, and contraction avoidance.
• Remain hands-on by joining critical onboardings and escalations, reviewing integrations, and solving difficult technical problems.
• Run weekly account health reviews, identify risks, support presales handoffs, and contribute field insights through webinars, case studies, blog posts, and events.
• Prioritize product gaps based on the revenue affected by them.

Requirements

• Several years of programming experience, including the ability to build and deploy a production server from scratch and debug customer integrations.
• Experience working in real codebases and production systems, ideally involving search, retrieval, LLMs, or data pipelines.
• 4+ years in technical customer-facing roles such as forward deployed engineering, customer or solutions engineering, technical consulting, or software engineering with customer ownership, including experience leading or mentoring engineers.
• Demonstrated success driving adoption, retention, or expansion on technical accounts.
• Clear communication with CTOs, engineering leads, and executives.
• Willingness to travel as needed for customer engagements.

Nice to have

• First-line management experience for forward deployed, customer, or solutions engineers at an API, developer-tools, AI, or modern database company.
• Experience building with LLMs, RAG, or agents, with credible knowledge of retrieval and search quality.
• Ability to thrive in an early-stage environment where responsibilities change frequently.
• Strong interest in organizing the world's knowledge and making it accessible to machines.

Culture & Benefits

• High-agency, low-ego environment focused on building an intelligent search engine.
• Premium medical, dental, and vision healthcare benefits.
• Fertility benefits and a monthly wellness stipend for employees.
• Visa sponsorship is available for international candidates, including STEM OPT, OPT, H1B, O1, and E3.