Business Analyst Middle+ (Disputes)

Location: Worldwide; flexible work from the office or remotely. Relocation support is available to hubs in Serbia, Cyprus, or Georgia for employees and their families.

Company

hirify.global is a fintech company developing financial products and services.

What you will do

• Own Dispute Management processes end to end, identifying bottlenecks and opportunities for optimization and automation.
• Analyze Operational Cost and Compensation Cost, evaluate initiative impact, and improve key business metrics.
• Improve dispute decision-making through scoring and automated decisioning solutions.
• Gather and document business requirements, user stories, acceptance criteria, and process flows for development teams.
• Coordinate initiatives across Product, Engineering, CRM, Payment Processing, Analytics, and Operations, managing dependencies, priorities, and timelines.
• Support the full development lifecycle from discovery and requirements gathering through implementation, release, and post-launch performance analysis.

Requirements

• 3+ years of experience as a Business Analyst, Product Manager, or Product Owner, focused on process development, optimization, and cross-functional delivery.
• Independent experience managing complex end-to-end processes or initiatives involving multiple teams and stakeholders.
• Strong process-oriented thinking and experience designing and improving operational workflows across teams and systems.
• Strong stakeholder management skills, including aligning priorities, managing dependencies, and driving initiatives in a resource-constrained environment.
• Product thinking and an analytical mindset, including identifying problems, formulating hypotheses, prioritizing improvements, and evaluating business impact.
• Experience working at the intersection of product development and operations with measurable business outcomes.
• Ability to gather, document, and manage business requirements and support their implementation.
• Basic technical understanding of systems and integrations.
• English at B2 level or higher is required for communication with an international team.

Nice to have

• Experience with Dispute Management, chargebacks, or customer claims processes, including operational roles.
• Experience in Antifraud or Fraud Prevention.
• Experience in fintech, banking, or financial services.

Culture & Benefits

• Creative, collaborative environment that values groundbreaking solutions, open communication, and challenging the status quo.
• Flexible work from the office or remotely, with worldwide conditions.
• Relocation support to hubs in Serbia, Cyprus, or Georgia, including assistance for the employee and family.
• Healthcare coverage, annual leave, and paid sick leave according to applicable policies.
• Language lessons, professional training, certifications, and mental health and fitness reimbursements.