Senior Technical Writer (Toronto)

Location: Toronto, Ontario, Canada. In-person onboarding in the office is required during the first week of employment.

Company

Okta builds trusted identity and access management infrastructure that helps organizations securely adopt AI and other technologies.

What you will do

• Design, develop, edit, and deliver developer and administrator documentation for Okta products.
• Collaborate with Engineering, Product Management, Design, QA, Support, and Information Development teams to ensure documentation quality and accuracy.
• Apply documentation guidelines and manage multiple projects across engineering teams.
• Work with developers to review API documentation.
• Analyze customer feedback before and after publication to improve content depth, quality, and relevance.

Requirements

• 4+ years of relevant experience writing technical documentation for cloud or enterprise products.
• Practical experience with topic-based writing, minimalism, and simplifying complex tasks.
• Experience documenting SDKs, CLIs, REST APIs, and developer tools.
• Experience writing customer-facing documentation and release notes.
• Experience with Markdown, code editors, and source control tools such as Git and GitHub.
• Experience using Oxygen or similar DITA authoring tools.
• Experience using GenAI tools such as Claude, Gemini, or ChatGPT throughout the documentation lifecycle.
• Proven ability to write accurate, clear, and concise documentation for a global audience and to plan and prioritize deliverables with reasonable estimates.

Nice to have

• Bachelor’s degree or certificate in Technical Writing.
• Ability to understand the real-world application of security products and produce use-case-based content.
• Experience streamlining or orchestrating technical writing workflows and content tasks with AI-assisted tools.
• Experience with Redocly or another API management and publishing platform.
• Ability to interpret and document code examples in JavaScript, Python, React, or Angular.
• Knowledge of Okta or similar identity and access management solutions.

Culture & Benefits

• Global collaboration with engineers, product managers, customer success professionals, and documentation specialists.
• In-person onboarding designed to support connection and impact from the first day.
• Programs supporting well-being, social impact, talent development, and community connection.
• Equal opportunity employment and reasonable accommodation support during the application, interview, and onboarding process.