Senior/Lead Accommodation Specialist

Location: Chattanooga, Tennessee, USA; other locations include Portland, Maine, USA and Columbia, South Carolina, USA.

Base salary range: $45,600–$86,200 per year.

Company

hirify.global is a Fortune 500 provider of employee benefits and service solutions, supporting more than 39 million people through approximately 10,000 employees.

What you will do

• Manage complex customer questions involving corporate leave policies, leave procedures, FMLA, and short- and long-term disability claims.
• Review medical information, assess eligibility for workplace modifications, recommend accommodations, and coordinate independent medical evaluations when appropriate.
• Identify accommodations for employees with medical conditions or functional limitations and support return-to-work and stay-at-work plans.
• Resolve escalated customer issues and collaborate with employers, vendors, third-party administrators, hirify.global entities, and the Law Department.
• Maintain documentation of workplace modifications, customer decisions, and related interactions while applying privacy and medical-information requirements.
• Serve as a subject-matter expert on business systems, interfaces, state-specific websites, and accommodation workflows.

Requirements

• Bachelor’s degree or equivalent relevant business experience.
• At least 12 months of experience as an Accommodation Specialist.
• Experience supporting moderate or complex cases in disability management, leave management, workers’ compensation administration, clinical or vocational rehabilitation, disability case management, or human resources.
• Knowledge of and ability to apply FMLA, ADA, and state leave laws to a broad range of cases.
• Ability to interpret guidance in less-defined scenarios and provide recommendations on moderately complex issues.
• Strong creativity, problem-solving, analytical, prioritization, workload-management, and adaptability skills.
• Ability to synthesize and present insights from reports and documents, navigate ambiguity, and recommend solutions.
• Ability to coach peers with sensitivity, encouragement, and discretion when supporting customers’ employees.
• Ability to lead collaboration with employers, vendors, and third-party administrators and adopt tools for tracking, documentation, and diary systems.

Culture & Benefits

• Full-time employment with an award-winning culture and a focus on inclusion and diversity.
• Health, vision, dental, short- and long-term disability, mental health support, and other competitive benefits.
• Paid time off, including paid volunteer time, plus performance-based incentive plans.
• 401(k) contributions of up to 9.5%, subject to plan terms.
• Career advancement opportunities, tuition reimbursement, and student loan repayment options.
• Flexible work environments and opportunities to mentor and train accommodation specialists.