Head of Onsite Support Rest of World

Location: Santiago de Querétaro, Mexico

Company

hirify.global is an energy technology company with approximately 100,000 employees in more than 90 countries, developing technologies for reliable and sustainable energy systems.

What you will do

• Lead and develop the Grid Technologies Digital Services Onsite Support organization across countries and regions outside Europe.
• Ensure reliable, secure, and customer-focused onsite support for manufacturing, engineering, project, and office locations.
• Define service ownership, responsibilities, interfaces, and escalation paths across business, Digital Services, cybersecurity, and external provider teams.
• Drive standardized support processes, service performance measurement, resource planning, knowledge management, automation, and continuous improvement.
• Translate regional and site requirements into sustainable support solutions while enabling digital transformation and organizational change.
• Develop international leadership capability, succession planning, employee engagement, and cross-cultural collaboration.

Requirements

• University degree in Information Technology, Computer Science, Engineering, Business Administration, or a comparable field, or an equivalent combination of education and relevant professional experience.
• Several years of leadership experience in IT operations, onsite support, digital workplace services, infrastructure support, IT/OT support, or a related service-delivery environment.
• Experience leading international, geographically distributed, and culturally diverse teams, preferably in a complex matrix organization.
• Strong understanding of service management, operational support models, incident and escalation management, workplace technologies, infrastructure dependencies, asset lifecycle management, and service-provider coordination.
• Ability to define regional priorities, establish governance, monitor KPIs, and turn strategic objectives into operational improvements.
• Strong stakeholder-management skills with senior business leaders, site management, technical experts, global functions, and external partners.
• Understanding of cybersecurity, information security, compliance, risk management, and business continuity in an international business environment.
• Structured, pragmatic, results-oriented leadership style with strong decision-making, communication, negotiation, and conflict-resolution capabilities.
• Business-fluent English and willingness to travel internationally as required.

Nice to have

• Experience supporting manufacturing, engineering, industrial, or other business-critical operational environments.
• Additional language skills.

Culture & Benefits

• International and diverse work environment spanning multiple countries, cultures, time zones, and regulatory environments.
• Career growth and development opportunities.
• Supportive work culture and healthy work-life balance.
• Company-paid health and wellness benefits, savings fund, family-building benefits, and parental leave.
• Competitive base salary, annual performance bonus, and total rewards package.
• Diversity- and inclusion-focused workplace with opportunities to contribute to social responsibility initiatives.