HR Technology Operations Manager (Workday)

Location: Remote or office in Sofia, Dublin, Warsaw, Lisbon, Bucharest, Barcelona, Madrid, Reading, Gdansk, Warwickshire, Swansea, or Livingston; hybrid or remote within the UK

Company

hirify.global is a global healthcare intelligence and clinical research organisation focused on bringing new medicines and treatments to patients faster.

What you will do

• Lead, coach, and develop HR Technology Analysts while maintaining high-quality service delivery.
• Own Tier 1 Workday and HR Technology support, including queries, incidents, service requests, triage, escalations, and service levels.
• Improve the operating model through service standards, SLAs, support processes, knowledge management, self-service, and automation.
• Maintain operational stability and continuity across Workday and related HR systems, including releases, payroll-related events, benefits enrolment, and annual HR processes.
• Oversee incident and problem management, root cause analysis, risk mitigation, capacity planning, and preventative actions.
• Use performance metrics and stakeholder feedback to improve service quality and coordinate with HR Operations, Functional, Integrations, and IT teams.

Requirements

• 6–9 years of experience in HR Technology, HRIS, enterprise application support, or related technology operations roles.
• Strong experience supporting Workday and enterprise HR platforms in a complex, global organisation.
• Previous people management or team leadership experience.
• Experience managing technology support operations, including incident management, service requests, escalations, and service performance.
• Experience establishing or improving service management processes, operating procedures, SLAs, and support frameworks.
• Strong understanding of HR processes, enterprise HR systems, and dependencies between functional areas and integrations.
• Ability to manage competing priorities, operational risks, and service continuity in a dynamic environment.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Bachelor’s degree in Information Systems, Human Resources, Business Administration, or a related discipline, or equivalent practical experience. Fluency in English is required.

Nice to have

• Hands-on Workday HCM experience across a range of HCM modules.
• Familiarity with Workday Help, ServiceNow, or Jira Service Management.
• Experience implementing knowledge management, self-service, or automation in a global support environment.

Culture & Benefits

• Values-driven culture centred on integrity, collaboration, agility, inclusion, and belonging.
• Annual leave, country-specific health insurance, retirement planning, life assurance, and a global employee assistance programme.
• Flexible country-specific benefits such as childcare vouchers, bike purchase schemes, gym memberships, travel passes, and health assessments.
• Inclusive and accessible workplace committed to equal consideration and reasonable accommodations.