Voice AI Onboarding & Integrations Specialist

Location: Remote

Salary: 70,000 gross

Company

hirify.global provides support and onboarding services for a white-label Voice AI platform used by agency and reseller partners.

What you will do

• Own end-to-end onboarding from kickoff and discovery through go-live for agency and reseller partners.
• Configure partner branding, custom domains, DNS records, logins, sub-accounts, roles, permissions, pricing plans, rebilling, and usage limits.
• Deploy and customize Voice AI agent templates and snapshots in Vapi, Retell AI, Synthflow, and GoHighLevel.
• Connect agents to CRMs, calendars, and other tools through REST APIs, webhooks, native integrations, Zapier, Make, or n8n; map and test data synchronization.
• Provision phone numbers, complete A2P 10DLC and Twilio Trust Hub submissions, run pre-launch test calls, and resolve onboarding issues.
• Train partners, maintain SOPs and help-center materials, track onboarding metrics and blockers, collect feedback, and escalate platform bugs when needed.

Requirements

• Portfolio required, including examples of client onboardings, CRM integrations or automations, and SOPs or training materials.
• 2+ years in client onboarding, implementation, solutions, or customer success at a SaaS company, agency, or Voice AI company.
• Hands-on experience with Vapi, Retell AI, Synthflow, GoHighLevel, or similar Voice AI and automation platforms.
• Experience with GoHighLevel agency or sub-account setup, SaaS Mode, snapshots, and rebilling is highly preferred.
• Experience connecting platforms to CRMs using REST APIs, webhooks, JSON, API keys, and OAuth; able to read API documentation and test calls in Postman or similar tools.
• Experience configuring HubSpot, Salesforce, Zoho, Pipedrive, or GHL, including custom fields, pipelines, and workflows.
• Familiarity with Zapier, Make, or n8n; working knowledge of A2P 10DLC registration and Twilio or similar telephony.
• Basic understanding of DNS and custom domains, including CNAME and TXT records.
• Excellent communication and training skills, strong project management and documentation skills, and the ability to troubleshoot, work independently, manage multiple onboardings, and meet go-live dates.
• Follow data privacy, access control, call-consent, call-recording, and TCPA requirements.

Nice to have

• Basic JavaScript or Python for simple scripts and webhook handling.

Culture & Benefits

• Project-based employment with a work-from-home setup.
• Pay begins on day 1 of training.
• Government-mandated benefits, 13th-month pay, and HMO.
• Potential absorption into a regular position based on performance, with additional benefits such as a memorial plan, paid leaves, and attendance- and performance-based incentives.