Customer Success Associate (SaaS)

Location: Beijing, China

Company

hirify.global is a global measurement and mobile marketing platform company with 20 offices worldwide.

What you will do

• Ensure clients gain value from the hirify.global platform and apply mobile marketing best practices.
• Train clients, drive feature adoption, and improve product stickiness.
• Represent client feedback internally and support Product and R&D innovation.
• Deliver business reviews to decision makers and C-level executives.
• Identify upsell and cross-sell opportunities.
• Assist with new-logo closure and ensure smooth onboarding.

Requirements

• 2–4 years of experience in digital marketing, analytics, or product management.
• Excellent program management skills.
• Excellent communication skills.
• Experience with Salesforce, Asana, Slack, or similar tools.

Nice to have

• Experience servicing SaaS products.
• Experience with the mobile advertising and analytics landscape in China.
• Recommendation from an hirify.global employee.

Culture & Benefits

• Global, collaborative culture focused on curiosity, personal development, and inclusive participation.
• Company breakfasts, happy hours, and parties.
• Mental health support through the Be Well program.
• Global Employee Exchange Program and fitness programs.