Field Engagement Lead (Banking)

Location: Johannesburg, Gauteng, South Africa; Hybrid

Company

hirify.global develops software solutions and platforms for banking, insurance, and broader financial services, using digital business innovation and cloud technology.

What you will do

• Serve as the primary customer-facing point of contact and embedded advisor for Technical Safeguarding engagements.
• Develop and manage service plans, including planning, execution, contractual value utilization, and adjustments.
• Coordinate Product Support, services, and other cross-functional resources to meet customer requirements.
• Manage on-demand service requests, identify appropriate functional or technical experts, and coordinate incident follow-ups.
• Provide product and service advisory based on customer setups, requirements, and hirify.global roadmaps.
• Manage service reporting, governance, contractual utilization, and collaboration with SAP TQM where applicable.

Requirements

• Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field, plus six years of relevant experience.
• 6–8 years of experience in customer engagement, service delivery management, account management, or technical consulting, ideally in banking, financial services, or enterprise software.
• Proven experience as a customer-facing lead managing ongoing service relationships and developing service plans, including contractual value utilization and adjustments.
• Understanding of enterprise or financial software landscapes, system architectures, and solution operations.
• Experience coordinating cross-functional resources, aligning delivery with quality management frameworks, and managing escalations involving critical customer situations.
• Ability to manage stakeholders and influence audiences up to C-Level.
• Strong advisory, analytical, problem-solving, commercial, financial management, written communication, and verbal communication skills.
• Fluency in English.

Nice to have

• Familiarity with SAP products, services, and roadmaps.
• Working knowledge of support processes, OSS tickets, and collaboration platforms.
• Experience designing governance models and managing KPI-driven delivery.
• Willingness to travel for frequent face-to-face customer engagement.

Culture & Benefits

• Collaborative culture in a fast-growing company with an experienced team and established customer portfolio.
• Opportunity to work on complex core banking implementations and transformation engagements.
• Flexibility to work across different projects, markets, and areas of expertise.
• Competitive compensation package aligned with expertise and skills.
• Employment is subject to the Employment Equity Plan and the company’s commitment to transformation and diversity.