Customer Success Technical Advisor (AI Security)

Location: Seoul, South Korea; hybrid.

Company

TrendAI™, hirify.global’s enterprise AI security business unit, provides AI visibility and consolidated security solutions for organizations.

What you will do

• Provide technical support, consultancy, guidance, and problem resolution for premium customers and channel partners.
• Manage customer accounts through technical updates, case reviews, threat assessments, training, product notifications, and relationship management.
• Act as a trusted threat advisor and customer champion while maintaining technical relationships and supporting retention.
• Manage technical support cases and provide 24x7 crisis support for nominated customers, including backup coverage.
• Support implementation projects, strategic account planning, customer presentations, and identification of sales opportunities.
• Collaborate with account managers and internal teams to improve customer and partner experience.

Requirements

• Engineering degree or equivalent.
• 4–6 years of experience in post-sales technical support, system administration, or a related field.
• Strong knowledge and understanding of the security industry.
• In-depth knowledge of multiple operating systems, including Windows, Windows Server, Linux, and Solaris, as well as networking environments.
• Good interpersonal, communication, problem-solving, service-orientation, documentation, and process methodology skills.
• Ability to handle customer demands, take on challenges positively, and work in a resourceful, self-managed, energetic, and friendly manner.

Nice to have

• Technical certification such as TCAP, TSCE, VCP, CCNA, CCNP, CISSP, MCSE, SUN Professional, or equivalent.

Culture & Benefits

• Hybrid work arrangement in Seoul.
• 24x7 availability is required for crisis support services to nominated customers.
• Inclusive environment focused on equity, diversity, collaboration, innovation, and customer protection.