Onsite Support Engineer

Location: Client site at Yeongdeungpo-gu, Seoul, South Korea; onsite, Monday to Friday, 9:00 AM–6:00 PM.

Company

hirify.global delivers managed infrastructure services, application modernization, and industry-specific software solutions to global enterprises and public sector organizations.

What you will do

• Provide onsite Level 1 support for desktops, laptops, peripherals, and user issues, with remote troubleshooting through phone, email, or ticketing systems when required.
• Manage hardware asset deployment, configuration, maintenance, inventory documentation, and disposal coordination.
• Administer Microsoft Office 365 and Outlook, resolving email, calendar, and collaboration issues.
• Set up, configure, and troubleshoot audiovisual and video conferencing equipment for meetings and corporate events.
• Install, upgrade, and patch Windows and macOS systems.
• Escalate complex issues to relevant teams or vendors while retaining ticket ownership through resolution.

Requirements

• 1–2 years of hands-on experience in desktop support, helpdesk, or a similar technical role.
• Proficiency in Windows and macOS.
• Strong understanding of desktop hardware and software configurations.
• Hands-on experience with Microsoft Office 365 and Outlook.
• Familiarity with ITIL processes and service management practices.
• Strong written and verbal communication skills in English and Korean.
• Good interpersonal skills, including the ability to support users at all levels.
• Effective time management and multitasking in a fast-paced environment.
• Ability to diagnose issues logically and provide timely, effective solutions.

Nice to have

• Basic working knowledge of Linux.

Culture & Benefits

• In-person collaboration is prioritized, with flexibility intended to support wellbeing, productivity, individual work styles, and life circumstances.
• Inclusive work environment focused on strong connections and community.