Support Engineer (SQL/Mobile SDK)

Location: Seoul; the role is Bangkok-based and requires openness to relocating to Bangkok, Thailand. Visa sponsorship and relocation support are provided.

Company

A global company operating from 25 offices across 19 countries, focused on mobile marketing and advertising technology.

What you will do

• Own customer technical issues end to end, including troubleshooting, root-cause identification, resolution, and communication.
• Work with customer app development teams to troubleshoot mobile SDK implementation issues.
• Collaborate with customer success, product, engineering, and partner teams to resolve technical problems.
• Enrich the client knowledge base with relevant technical information.
• Create and lead support improvement processes across the company.

Requirements

• Passion for delivering a superior client experience and strong communication skills for complicated technical issues.
• 5+ years of advanced experience with SQL or other querying languages.
• Technical customer support experience.
• Fluent English.
• Openness to relocate to Bangkok, Thailand.
• Logical thinking, an action-oriented approach, and strong organizational, analytical, and problem-solving skills.
• High adaptability, curiosity, and ability to learn quickly.
• Ability to multitask and work independently.

Nice to have

• Mobile iOS or Android development or QA experience.
• Web, mobile marketing, or digital advertising experience.
• Ability to integrate, test, and troubleshoot mobile SDKs.
• Understanding of REST APIs.
• Data analysis experience.
• Referral by a company team member.

Culture & Benefits

• Highly collaborative work across departments.
• Customer- and employee-focused environment.
• International and multicultural organization with an emphasis on diversity, curiosity, and innovation.
• Visa sponsorship and relocation support for the move to Thailand.