Site Reliability Engineer (SaaS)

Location: Europe; fully remote

Company

hirify.global provides cloud-based practice information management software for veterinary and therapy professionals, serving more than 30,000 professionals across 55+ countries.

What you will do

• Build and operate infrastructure across cloud and hybrid environments, including networking, infrastructure as code, containers, and cost management.
• Improve deployment pipelines, automation, feature flags, progressive delivery, build speed, rollback safety, and developer self-service workflows.
• Implement observability standards across logs, metrics, and traces; define SLOs and configure actionable alerting.
• Participate in 24/7 on-call and incident response, including runbooks, blameless postmortems, and follow-up remediation.
• Secure and maintain the platform through vulnerability management, patching, dependency upgrades, secrets management, least-privilege access, and compliance controls.
• Test backups and restores, document recovery procedures, automate repetitive work, and support migration of regional products onto the unified platform without disrupting clinics.

Requirements

• 4+ years running production systems for a SaaS product in an SRE, platform, or DevOps role.
• Strong Linux and networking fundamentals, including DNS, TLS, HTTP, and load balancing.
• Infrastructure as code with Terraform or similar on a major cloud provider.
• Containers and orchestration with Docker plus Kubernetes, ECS, or similar.
• Experience with CI/CD pipelines such as GitHub Actions, GitLab CI, or similar.
• Observability tooling such as Prometheus and Grafana, Datadog, or similar, together with SLO-based alerting.
• Real on-call experience, including incident handling, postmortem writing, and follow-through on fixes.
• Ability to code in Go, Python, or Bash and navigate application code.
• Fluent written and spoken English; ability to work effectively remotely and asynchronously.

Nice to have

• Network engineering and DNS administration experience.
• Experience operating hybrid environments with data-centre and cloud workloads.
• Feature-flag-based deployments and progressive delivery.
• Relational database operations with MySQL or PostgreSQL, including replication, backups, restores, and upgrades.
• Experience with regulated healthcare environments, GDPR, ISO 27001, or data residency.
• Cloud cost optimisation, platform migration or consolidation without downtime, and contributions to open-source infrastructure tooling.

Culture & Benefits

• Remote-first work with colleagues working remotely or from offices and collaboration hubs.
• Autonomy, continuous improvement, diverse teams, and asynchronous collaboration.
• Meaningful work in a fast-growing digital healthcare company.
• Competitive compensation and benefits, learning and professional growth opportunities, and the tools needed for the role.
• Frequent company events and an international working environment.