Technical Principal - Technology Operations

Location: Arlington, TX, United States; hybrid schedule with 3 days onsite and 2 days remote.

Company

hirify.global is a financial services organization using cloud-native technologies, generative AI, machine learning, and automation to modernize operations and customer interactions.

What you will do

• Advise Technology Operations and business leaders on strategy, technical direction, operating models, governance, and roadmaps.
• Translate strategic objectives into initiatives, measurable outcomes, and business-driven solutions balancing risk, cost, and value.
• Define and improve enterprise ITSM practices, ITIL-aligned processes, governance frameworks, standards, and operating models.
• Guide incident, change, request, knowledge, configuration, and service-level management processes.
• Drive the evolution of ServiceNow, NOC functions, automation, operational maturity, disaster recovery, resilience, IT asset management, and vulnerability management.
• Partner across technology, architecture, engineering, cybersecurity, risk, and business teams; prepare executive analyses and lead workshops, service reviews, and roadmap planning.

Requirements

• More than 10 years of experience in a related function.
• 3–5 years leading through mentorship and 3–5 years leading projects and initiatives through influence.
• Deep expertise in ITSM, ITIL practices, service design, governance, operational excellence, and continuous improvement.
• Strong understanding of Technology Operations, including ServiceNow, NOCs, resiliency, IT asset management, cybersecurity, and vulnerability management.
• Experience connecting business strategy, technology, process, data, risk, and operational outcomes to measurable business value.
• Experience designing target operating models, governance frameworks, performance metrics, and transformation roadmaps.
• Knowledge of cloud, Agile, DevOps, product, and platform operating models.
• Ability to assess capabilities, analyze complex data, define metrics, develop recommendations, and navigate ambiguity.
• Strong leadership, facilitation, negotiation, influencing, relationship-building, mentoring, and collaboration skills; high school diploma or equivalent required.

Nice to have

• Experience leading enterprise ITSM, service design, operational excellence, or continuous improvement initiatives.
• Experience developing ITSM processes, governance models, service ownership frameworks, and strategic roadmaps.
• Experience applying ITIL in cloud, Agile, DevOps, product, or platform environments.
• Experience with ServiceNow or a comparable enterprise service management platform.
• Broad Technology Operations experience covering ITSM and at least two of cybersecurity, resilience, infrastructure operations, asset management, or vulnerability management.
• Experience in financial services or other regulated industries.
• AI-assisted software development or automation experience, prompting knowledge, and awareness of emerging GenAI capabilities and limitations.

Culture & Benefits

• Flexible hybrid work environment with three office days per week.
• Benefits available from day one, including 401(k) matching, 12 weeks of fully paid bonding leave, tuition assistance, training, an employee auto discount, community service pay, and nine company holidays.
• Competitive pay and bonus eligibility.
• Culture focused on innovation, integrity, collaboration, belonging, accountability, and continuous improvement.
• Visa sponsorship is not available, and agency submissions are not accepted.