Customer Success Manager (AI SaaS)

Location: New York, United States

Salary: $215K–$315K plus equity

Company

Juicebox is an AI SaaS company helping teams improve recruiting and talent acquisition, serving more than 5,000 customers and growing toward $100M in ARR.

What you will do

• Coach and develop Customer Success Managers through deal reviews, call analysis, and actionable feedback.
• Own team performance across GRR, NRR, expansion targets, forecasting, and pipeline management.
• Act as a player-coach in complex renewals and expansions, supporting stakeholder management, pricing, and negotiations.
• Build and improve renewal, expansion, QBR, success planning, and forecasting processes.
• Partner with Sales, Product, and leadership to improve customer experience and shape go-to-market strategy.

Requirements

• 5+ years of experience in Customer Success, Account Management, or Sales, including 2+ years managing a revenue-owning team.
• Proven success leading teams that consistently exceed GRR, NRR, and expansion targets.
• Strong commercial judgment and a track record of coaching others to improve.
• Experience introducing processes and programs that measurably improved a Customer Success organization.
• High standards, high accountability, and a coaching style that elevates team performance.
• Executive presence with customers, cross-functional partners, and senior leadership.

Culture & Benefits

• Full-time position with top-of-market compensation and meaningful equity.
• Daily breakfast and lunch catering, with dinner provided when working after 7pm.
• US employees receive 100% employer-paid medical coverage for employees, plus employer-covered dental and vision contributions.
• US employees receive a $2,000 annual wellness stipend and a $300/month commuting stipend.
• UK employees receive private medical insurance, a £1,500 annual wellness stipend, and a £3,500/year commuting stipend.