Support Specialist, Accounting

Location: Hybrid in Irvine, CA; Austin, TX; San Francisco Bay Area, CA; or Denver, CO. Employees are expected to work onsite each Tuesday and Wednesday.

Company

hirify.global provides software for restaurant finances, operations, and people management, serving more than 50,000 restaurant locations.

What you will do

• Prompt customers for information, troubleshoot problem reports, identify solutions, and explain R365 accounting functions.
• Route non-accounting issues to the appropriate teams and diagnose, document, and escalate software defects.
• Participate in live chats, coordinate customer screen shares, and manage a personal queue of tickets.
• Identify gaps in self-help documentation and help improve support resources.
• Train and mentor new team members at the request of Support management.
• Use approved AI and other tools to automate and improve workflows, verify outputs, and assess time savings.

Requirements

• Professional and/or academic accounting experience.
• High attention to detail and knowledge of Excel.
• Hands-on experience using generative AI, with the judgment to verify its outputs and understand its limitations.
• Flexibility and adaptability based on client and internal team needs.
• Solution-oriented mindset and the ability to communicate clearly under pressure.
• Effective written and verbal communication, including explaining complex content simply.
• Strong technical aptitude and experience communicating across multiple platforms.
• Passion for helping people get the most out of technology.

Nice to have

• Bachelor’s degree with an emphasis in business, finance, and/or accounting.
• Restaurant industry experience.
• Strong understanding of general business principles.
• Previous experience in a support role.

Culture & Benefits

• Hybrid work model balancing flexibility with in-person collaboration.
• Regular onsite collaboration is required each Tuesday and Wednesday.
• Culture emphasizes ownership, collaboration, continuous improvement, curiosity, initiative, and learning.
• Focus on using AI to improve how products are built, problems are solved, and customer results are delivered.